In order to gain access to the real money games available on the Company website WWW.EUROPEBET.COM, a person must register as a player. Successful registration requires the Player to provide correct and exhaustive information in all required fields, including: name, surname, personal ID number; place of residence; e-mail address; date of birth; gender. The Player also has to choose a username and password. The Company reserves the right to block and/ or to refuse payouts to any player who provides false data. At the Company’s request, the Player shall submit official documents with a photo that can be used for their identification (copy of passport/ ID document). After registration is successfully completed, the Player has opened an account that shall be used for depositing and withdrawing real money. Each player is assigned a single account. Players already registered cannot re-register as a new user using a new username and/ or e-mail address. If the latter provision is violated, the Company shall be entitled to annul all bets made with the respective account. If the Player is suspected for machinations and fraud, or if they violate provisions herein, in particular registers several accounts or participates in games using multiple accounts, the Company shall be entitled to restrict the Player’s betting or gambling rights. Any criminal or suspicious activity will be reported to the relevant authorities.
After registration, the Player needs to be verified. This requires them to visit the internet cash-desk of Champions 111 LLC where their ID document will be checked/ copied. An alternative verification method requires the Player to scan/ photograph their ID document and upload the file to the Company website in the verification field. If the ID document data and registration information match, the account will be verified.
Password registered by the Player on the Company website is secret and its disclosure to third parties in any form is prohibited. Responsibility for password safety shall remain with the Player. Responsibility for password loss, theft or any form of disclosure to third parties shall also remain with the Player. The Company reserves the right to refuse any Player registration and/ or the right to participate in real money games without having to provide explanation. Upon registration on the Company website, the Player must choose a username. The Player undertakes not to choose a username that will pose them as another person and/ or will violate others’ rights. The Company shall be entitled to restrict use of any username it deems inappropriate. The Company reserves the right to terminate the registration of any Player who uses a username that is in breach hereof or is inappropriate in any other manner. Responsibility for all actions carried out using the Player’s username and password shall remain with the Player. Responsibility for unsanctioned use of the registered e-mail address that leads to disclosure of the Player’s username and password to third parties shall also be borne by the Player. The Player undertakes to log out of the profile after they are done playing. The Player shall be held liable for any unsanctioned use of their profile, even in case of use of automatic login functionality, until the moment they report to the Company Customer Support Service by phone and confirm the report from the registered e-mail address. The Player undertakes to reimburse the Company for any damages incurred due to actions carried out using the Player’s profile.
If the Player wishes to change their username on the poker portal, they need to submit a request, along with a scanned copy of an ID document, to the e-mail address firstname.lastname@example.org. The request must include three desired username options. The one available will be assigned within 24 hours upon receipt of the request. The Player has the right to change the poker portal username once every 3 months. Other cases shall be reviewed individually.
Permissible identification documents for Georgian citizens include a Georgian citizen ID card or passport, while foreign citizens can submit an international passport, national ID card or Georgian residence permit. The national ID card shall display the issuing state and authority, as well as the individual’s name and surname in Latin.
The Company is entitled to accept a new edition of a driver’s license as an ID document if a Player is verified by: Georgian citizens – ID card or passport; foreign citizens – electronic verification using an international passport or national ID card.
Champions 111 LLC is entitled to suspend a verified account for a requested period of time and/ or reactivate a suspended account. An account can be suspended by the Player by submitting a written application to the Champions 111 LLC cash-desks.
If the Player wishes to reactivate a suspended account, they can submit the respective request to the e-mail address email@example.com, with the following files attached:
- A selfie with an ID document. Information on the ID document must be legible;
- An image of both sides of the ID document. Information on the ID document must be legible.
If a suspended account is being activated from a registered e-mail address, an image of both sides of the ID document needs to be submitted.
If an account is blocked because the incorrect password limit is exceeded, to unblock the account the Player needs to provide:
- Name and surname;
- Username or registered e-mail address;
- Available balance on his account or sum of withdrawals made during the last month. If the Player has made no withdrawals during the last month, stating this fact shall be deemed as confirmation.
If a Player discovers fraudulent actions on his account, they can reach out to the Company hotline, provide the information below and request suspension of the account:
- Name and surname;
- Available balance on their www.europebet.com account or the sum of withdrawals made during the last month. If the Player has made no withdrawals during the last month, stating this fact shall be deemed as confirmation.
An account reactivation request may also be submitted in writing to the Champions 111 LLC cash-desks.
Issuing account-related information
The Player can call the Champions 111 LLC hotline or contact an online chat operator and request information on financial transactions carried out on their account and their betting history. To receive the requested information, the Player must provide:
- Name and surname;
- Available balance on their account or sum of withdrawals made during the last month. If the Player has made no withdrawals during the last month, stating this fact shall be deemed as confirmation.
If the Player wishes to receive information on a bet slip placed in an online sportsbook, naming the bet slip number is sufficient.
In order to receive information in writing, the Player needs to submit a written application to the EuropeBet online cash-desk, indicating the desired information and time period.